Tuesday 17 December 2013

Linear chat display tool - WebCT Chat



The chat tool is attached to the communication tools page generally. Upon opening the webpage the learner will see a list of rooms displayed. The first four rooms are areas where ‘conversations’ are recorded with the transcript available to the facilitator. The names of the chat rooms can be edited and labelled in a much more appropriate manner. The next room is for the individual course of module but the ‘conversation’ here is not recorded. There is a further room which is common for all the courses on WebCT, allowing students from across the university to communicate. This also is a room where the communication records are not maintained. Both these rooms’ titles cannot be changed.
Learner will click on the name of the room to be visited. This will open up a chat box. On the right hand side will be the list of names of people who are in the chat room at the time. At the bottom there is a space for the individual to type the message. Once the message has been typed, the learner has to press the enter key on the keyboard and the message will get displayed on top in the main box.
To send a web page address press the button marked send URL. This opens up a small box where the URL (web address) is entered and the send button clicked. Should one wish to send a private message or URL to someone click on the person's name from the right hand column and do as before. The learner must remember to unclick the name to return to the main conversation.
The participants cannot change their name from that on the list (generally full name is displayed with the username id). All text is displayed in black with the same font. If the discussion needs to be accessed at a later date the rooms where record is kept have to be used. Even then during the discussion it is not possible to scroll back for more than a few minutes of conversation in the open screen. If the individual gets disconnected from the room, then upon returning, they will only be able to see the discussion from the point of joining the room again. There are no facilities to share files and show emotion via use of emoticons.
Facilitator cannot be identified separately except for the user id next to the name. The facilitator has to set up the focus of the discussion at the start and as with face to face guide the discussion. (Williams 2006) Again since the individual can see the discussion from the point of their entry into it, the focus of discussion might have to be repeated if all are not present at the time of starting the discussion.
In the newer edition of WebCT ‘Vista’ there is a change to help with facilitation but it leads to a more facilitator controlled discussion. The facilitator can enable a tool to ‘raise hands’ as the learners might do in a face to face situation. Once this tool is enabled the facilitator can allow access to each participant in turn to put up their message. If the tool is disabled then the chat box is the same as that in the older edition of the software.
The facilitator can edit and post the notes of discussion from the recorded conversations. This allows the learners to revisit the specific areas of discussion without having to read through the socialising part of the discussion. This editing of notes is time consuming but identified as beneficial by the learners as explained by Williams (2006). I have used this chat option before and have identified the limitations as discussed.


 Chat tool in WebCT Vista

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